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MyChart ® Epic Systems Corporation

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New user registration:
Use your Activation Code Request an Activation Code
Trouble logging in? eMail us
If your previous code has expired, you will need to be reassigned a code from your providerís office

MyChart Frequently Asked Questions

Enrollment Questions
What is MyChart?
Is there a fee to use MyChart?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results using MyChart?
Why are certain test results not shared electronically via MyChart?
If some of my health information on MyChart is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
MyChart For My Family
Can I view a family member's health record in MyChart?
Can I ask questions regarding a family member from my MyChart account?
Can I share a MyChart account with my spouse or anyone other than my dependents?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code if I have lost it, let it expire or have not received it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is MyChart secure?
What is your privacy policy?
Why was I unexpectedly logged out of MyChart?
What features does my computer need so that I can access MyChart?
My activation code does not work, what should I do?
Is my activation code also my username?

What is MyChart?

MyChart offers patients of St. Elizabeth Healthcare and St. Elizabeth Physicians personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health and medical information. With MyChart, you can use the Internet to:

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Is there a fee to use MyChart?

MyChart is a free service offered exclusively to all patients of St. Elizabeth.

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How do I sign up?

Patients who wish to participate in MyChart may ask for their personalized MyChart activation code during their visit to St. Elizabeth Healthcare or a St. Elizabeth Physicians office. This unique code will enable you to create your own MyChart user ID and password. If you were not issued an activation code, you may call your primary care provider to get one or ask for your activation code during you next office visit.

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Who do I contact if I have further questions?

You should contact your physicians office or contact us via email at mychart@stelizabeth.com.

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When can I see my test results using MyChart?

Your test results are released to your MyChart account after your physician has reviewed them. This is generally within 1-12 days.

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Why are certain test results not shared electronically via MyChart?

Your provider is able to determine which types of test results are able to be accessed through your MyChart account. Further, tests of a very sensitive nature are not released to MyChart.

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If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record at your doctor's office. Please contact or visit your doctor's office to correct any inaccurate information. Your health information is reviewed and updated in your electronic medical record at each visit.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

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Can I view a family member's health record in MyChart?

Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal MyChart account, and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to one of our medical facilities to request access to this convenient service.

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Can I ask questions regarding a family member from my MyChart account?

No. MyChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

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Can I share a MyChart account with my spouse or anyone else other than my dependents?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account through a request to their healthcare provider.

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I forgot my password. What should I do?

You can reset your password online. You may also email us at mychart@stelizabeth.com to request a new, secure password.

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Can you send me a new activation code if I have lost it, let it expire or haven't receive it?

Use our Activation Code request form

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Where can I update my personal information on MyChart (e.g., home address, e-mail or change my password)?

Log into MyChart and from the left menu, go to the Preferences section and select the appropriate option.

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How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. From a technological perspective, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

MyChart is owned and operated by St Elizabeth and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.

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Why was I was unexpectedly logged out of MyChart?

We aim to protect the privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart to further protect your privacy. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

What features does my computer need so that I can access MyChart?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer, Firefox, Safari, Google Chrome, Etc...).

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My activation code does not work, what should I do?

For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. Call your physicians office to request a new code or complete an Activation Code request form to get a new one.

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Is my activation code my username?

No. Your activation code is not your MyChart ID or password. You will use this code only once to log into MyChart for the first time. (The code will expire after you have used it or after 30 days). When you log into MyChart the first time, you will then be asked to create your own unique MyChart ID and password.

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